At LeathersInn, we stand behind every jacket we make. Order with confidence. You have 14 days from delivery to return a standard-size order, and every order is protected by our quality guarantee.

You have 14 days from the date of delivery to request a return or exchange on eligible orders.

How Orders Are Covered

You can order in two ways, and each is covered a little differently:

• Standard Size Orders: Jackets ordered with our standard size selector (XS–4XL) are eligible for return or exchange within 14 days of delivery.
• Custom-Tailored Orders: Jackets made to your own measurements, whether entered at checkout or sent to us by email, are crafted specifically for you and can't be resold. These orders aren't eligible for return or exchange for fit or preference, and they're backed by our quality guarantee below.

However you order, we'll make it right if:

• Your jacket arrives with a manufacturing defect in the leather, lining, or hardware
• Your jacket is damaged in shipping, or the wrong item is delivered
• The color or material doesn't match what was confirmed with you or shown on our site

We'll repair, remake, or refund it, and LeathersInn covers return shipping in these cases. For custom-tailored orders, please contact us within 7 days of delivery with photos of the issue.

Before your jacket goes into production, our team confirms your measurements with you by email. We may suggest small adjustments to account for layering, such as a t-shirt or hoodie worn underneath, and we'll always confirm any changes with you first.

1. Email info@leathersinn.com within the applicable window with your order number (and photos if you're reporting an issue).
2. Our team reviews your request and confirms next steps. Once approved, follow our Return Instructions guide to ship your item back.
3. After we receive and inspect your item, we'll issue your refund within 7 business days, or process your exchange within 10–15 business days. Your bank or card issuer may need additional time to post the credit.

We refund the full amount you paid for the returned item, including applicable taxes, to your original payment method. If a coupon code was used, the refund reflects the discounted price you paid. You'll receive a confirmation email as soon as your refund is issued.

For standard-size returns, you choose the carrier and cover the shipping. We recommend a tracked service so you can follow your package. If your jacket arrives defective, damaged, or not as ordered, we cover the return shipping.

Returns can't be accepted if:

• The item has been worn, altered, or damaged
• The item is missing its original packaging or tags
• The request is made more than 14 days after delivery
• The item is a custom-tailored order and the request is based on fit or preference

• Packing your return: Pack it securely and use a tracked service. If anything goes wrong in transit, contact us right away with your tracking details and we'll do our best to help.
• Address check: Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible, as we can't be responsible for deliveries to an incorrect address.
• Changed your mind before delivery? Contact us within 24 hours of ordering to cancel. Once an order has shipped, packages that are refused or returned to sender can't be refunded, so please reach out to us first and we'll help however we can.