At LeathersInn, customer satisfaction is our top priority. To ensure a smooth and transparent experience, we have established the following returns and refunds policy.

You have 15 days from the date of delivery to initiate a return for eligible items. This window ensures you have adequate time to inspect your purchase and decide if it meets your expectations.

We categorize orders into two types:

1. Regular Orders: Items purchased using our standard size chart available on the website.
2. Custom Orders: Items tailored specifically to your measurements or made through the Custom Leather Jacket section, including those utilizing the Free Size Customization option provided via email after purchase.

Customers are eligible for an exchange or refund on regular orders under the following conditions:

• The product received differs from the image provided before dispatch.
• The incorrect product was delivered.
• The product was damaged during shipping.
• The product size does not match the size selected when placing the order.
• The product quality does not meet the expectations set by our descriptions and images.

If you need to return a regular order due to any of these reasons, please contact us within 2 working days of receiving the item. Upon receiving and inspecting the returned item, we will process an exchange within 10-15 business days or issue a refund within 7 business days.

Transparency in Refunds

• The refund will only cover the net amount received after the deduction of taxes, merchant fees, and any other applicable charges. If a coupon code was applied to the original purchase, the refund amount will reflect the discounted price.
• For transparency, LeathersInn will provide a screenshot of the net amount received after deductions, which will be the amount refunded to you.

For Custom Orders, we strive to deliver the perfect fit and quality. However, due to the personalized nature of these items, returns and refunds are generally not accepted except in cases of significant quality discrepancies or color mismatches from what was committed or shown.

• No Returns on Custom Orders: As custom orders are made specifically to your requirements, they cannot be resold, and thus, we cannot accept returns or refunds.
• Size and Fit Issues: At LeathersInn, we aim to deliver a perfect fit with every custom order. When you provide your custom measurements, please note that LeathersInn reserves the right to make necessary adjustments. Our customer support team will communicate any modifications we plan to make to ensure the jacket fits perfectly, considering that leather jackets are typically worn over other clothing like t-shirts, hoodies, or sweatshirts. These adjustments are essential to accommodate layering, ensuring your custom jacket is comfortable and versatile for all occasions.

If you qualify for a return or refund, please follow these steps:

• Contact Us: Please email our customer support at info@leathersinn.com within 2 days of receiving your product. For detailed instructions on how to proceed with a return, you can also view our Return Instructions Guide.
• Return Shipping: Customers are responsible for shipping costs when returning items to us. Please ensure the item is returned in its original condition, unworn, with all tags attached.
• Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7 business days. The refund process time may vary (10-45 days) depending on your credit card issuer.

Returns will not be accepted if:

• The item has been worn, altered, or damaged.
• The item is not in its original packaging or missing tags.
• It is a custom-made order that meets the specifications provided at purchase.
• The return is requested after 15 days from the delivery date.

• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• For detailed return instructions, please visit our Return Instructions page.

• Lost or Damaged Items: If a returned item is lost or damaged in transit, we are unable to process a refund. Ensure proper packaging and use of a reputable courier service.
• Incorrect Addresses: We are not responsible for incorrect address entries. Returns due to incorrect addresses will not be accepted.
• Refusal of Delivery: If a customer refuses delivery and requests the return to the sender, the order will be considered forfeited, and no refund will be issued.

For any questions or additional information, please contact our customer support team at info@leathersinn.com.